With the Rugby World Cup Sevens taking place this week in Dubai, I thought it would be relevant to discuss a favorite project management that is derived from Rugby called Scrum. Scrum is a development...
How to Calcuate Productivity
“How productive are you?” it is a simple question right? It is a question that many managers struggle to answer despite the platitudes given in board rooms and staff meetings about efficiency and being...
Companies that “Get It” Honor Roll
There are companies that do “Get It” which is nice to say but the truth to such a statement always lies in the concrete evidence of naming them. That is exactly what we are going to do; name them. ...
Business Rules We Learn From The Local Bakery
The baker counts aloud “Ten, eleven, twelve, thirteen is a dozen” and smiling hands the patron the bag of goodies and says “thank you, come again and please tell a friend.”
Everything we need to...
The Last Mile of Customer Service
The phrase “The Last Mile” is used many places in business to describe the final step between a product or service offering and the consumer. Each sales channel will have its unique last mile and seeing...
Finding Networking Errors
I have been having some trouble on my network with dropped connections, unable to reach devices, and sometimes painfully slow traffic. After much exploring, turning machines on and off, swapping out...